Support
This documentation is relevant to IBM Quantum® Platform Classic. If you need the newer version, go to the new IBM Quantum Platform documentation.
Get help with Qiskit and IBM Quantum Platform
If you get an error when you create an IBM Cloud® account, first check whether you have access to the Support center.
- If you do have access, click "create case", then select Account as the Topic and Account verification as the Subtopic.
- If you do not have access, contact Support by calling 1-866-325-0045 and selecting the third option.
See Why is my account inactive? and Why does a resource group error occur after reactivation or upgrade of a suspended account? for more information.
| IBM Quantum® Network members | Reach out to IBM Quantum Support if you have technical difficulties, questions, or concerns. The primary way to contact support is through the IBM Cloud® Support Center by creating a case in the Support Center, and choosing 'Qiskit Runtime' in the Topic field. If you previously contacted support via email, you may continue to do so during Early Access to the new IBM Quantum Platform. If unsure, ask your administrator or IBM representative for IBM Quantum Support contact details. |
| Standard (Pay-as-you-go) Plan users | Create a case in the Support Center, and choose 'Qiskit Runtime' in the Topic field. |
| Open Plan users | Access the Qiskit Slack community, where you will find topical channels such as #qiskit-runtime, #ibm-quantum-platform, #qiskit-transpiler, #qiskit-ecosystem, and more. |
Discuss and ask questions
| Discussions on quantum information science and development with the larger quantum computing field | Visit Quantum Computing Stack Exchange site. Be sure to read the "How do I ask a good question?" guide, and make use of tags such as qiskit, ibm-runtime, and ibm-quantum-services for best results. |
| Questions specific to programming | Visit Stack Overflow and use the tag qiskit. |
Frequently asked questions
Open-source governance
See the Open-source resources for details on contributing code to Qiskit. Information there includes the code of conduct, PDF license agreements for individual and corporate contributors, version strategy, and the contributor and maintainer guides.
To report bugs, make feature requests, and see what's coming in future releases, visit the individual GitHub repositories:
Qiskit ecosystem - Click on the "Repo" link for a specific package to go to its GitHub repository